No — Steffi is an AI, not an employee. Her voice sounds natural, and in the sample call she introduces herself as a virtual assistant in her very first sentence. What matters isn't whether callers notice right away, but that they're served quickly and courteously — instead of ending up on hold or in voicemail.

Which calls does Steffi answer?

Steffi answers incoming calls for your business — depending on setup, every call, or only when nobody else can pick up. She answers recurring questions, captures requests in a structured way, spots what's urgent, and arranges appointments or callbacks instead of sending callers to voicemail.

What does Steffi cost?

It depends on your call volume, the scope of tasks, and the integration with your systems — there's no one-size-fits-all price. titanspear.ai works with a flat monthly price and no hidden costs, which you'll learn in the free intro call.

Steffi is built by titanspear.ai, a German AI agency based in Langenselbold, Hesse (sole proprietorship titanspear.agency). Steffi is their AI phone assistant, which they set up and support for businesses. Responsible: founder and owner Flo Knies, AI Automations Manager (TÜV-SÜD Academy), trained HVAC/plumbing technician and customer service engineer.

Which industries is Steffi suited for — and which not?

Steffi is built for small and medium businesses in the DACH region: trades, law firms and tax advisors, property management and real estate, auto repair shops, e-commerce, and sales teams — anywhere calls get lost or callbacks fall through the cracks. She's not suited for medical practices or other healthcare professions: titanspear.ai doesn't offer a solution for medicine.

Steffi: AI Phone Assistant, Calls 24/7

AI phone assistant Steffi: picks up when you can't.

An AI phone assistant is a voice AI that answers the phone for a business: Steffi from titanspear.ai answers every call, records the request, and books appointments — around the clock, free to try. Built for small and medium businesses in the DACH region, from trade businesses to law firms: she holds a natural conversation, pre-qualifies requests, and then sends a summary by WhatsApp — not a human, but not a recorded announcement either.

What Steffi can do

Steffi isn't a recorded announcement or a call-center script — she holds an actual conversation and takes over the phone work that would otherwise pull you out of your day:

Call answering 24/7: Steffi picks up — day and night, including weekends and holidays, no matter how many calls come in at once.
Pre-qualification: She asks follow-up questions, sorts requests, and spots what's urgent — before you even have to pick up the phone.
Appointment booking: Depending on setup, she books appointments straight into your calendar or takes down appointment requests for your callback.
WhatsApp summary: After the call, you get a structured summary by WhatsApp — who called, what it's about, what's next.

She's set up with agency support: we configure the voice, greeting, and conversation flow for your business, you listen in beforehand and sign off. What an AI phone assistant handles in general is covered in detail on the AI phone assistant page.

What Steffi handles — and what she doesn't

So you know where you stand: Steffi handles the work on the phone, decisions and commitments stay with you.

Tasks on the phone: what Steffi handles and what deliberately stays with you. Exactly what she's allowed to do is set during setup.
Task	Does Steffi handle it?
Answer calls, around the clock	Yes — including nights, weekends, and in parallel
Capture and pre-qualify requests	Yes — by your criteria
Organize callbacks	Yes — a sorted callback list with name and number
Book appointments	Yes — depending on setup, directly into your calendar
Call new leads back instantly (Speed to Lead)	Yes — call placed right after sign-up
Summary after the call	Yes — by WhatsApp
Legal, tax, or medical advice	No — she takes down the request and announces a callback
Signing contracts or committing to prices	No — binding commitments stay with you
Processing payments	No

Hear Steffi on a real test call

The most honest way to convince yourself is to listen: here's a real test call with Steffi — waveform, transcript, and the WhatsApp summary that lands with you afterward. The call is in German, since that's the language Steffi speaks with your callers.

Real test call · Steffi picks up

1:11

0:00 / 1:11

Read transcript (German)

Steffi Hi Flo. Hier ist Steffi, die virtuelle Assistentin von titanspear.ai. Schön, dass Du anrufst. Was kann ich für dich tun?

Caller Ja, ich würd gern den Termin absagen.

Steffi Einen Moment, ich schau kurz nach deinem Termin. Klar, ich hab Deinen Termin für Dienstag, den dreißigsten Juni vierzehn Uhr dreißig gefunden. Möchtest Du genau den stornieren?

Caller Ja.

Steffi Alles klar, ich kümmer mich gleich drum. Alles klar, ist storniert. Soll ich dir direkt einen neuen Termin aussuchen? Wann würde dir denn passen?

Caller Nee, das weiß ich noch nicht.

Steffi Versteh ich. Dann machen wir's einfach später noch mal sauber. Wann könnte ich dich am besten noch mal anrufen? Eher heute noch oder morgen?

Caller Ruf mich mal morgen an um vierzehn Uhr.

Steffi Mach ich. Ich plan den Rückruf gerade ein. Top. Dann ruf ich dich morgen vierzehn Uhr zurück. Bis dann.

Caller Danke, bis dann. Tschau.

Steffi recognizes returning callers by name.